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Frequently Asked Questions

Everything you need to know about using Billy as an agency. How it works, what it costs, what’s included, and how to get started.

Do I need technical skills to use Billy?

Nope. If you can log into a dashboard, you can use Billy. We handle the complicated stuff.

How many clients can I add?

As many as you want. You control the pricing and keep the margin.

Can the bots speak multiple languages?

Yes. They can even switch languages mid‑conversation if needed.

Is there a free version?

We don’t offer a free version. But you can start with a 14‑day free trial to see how it works before you decide.

Can I use my own branding?

Yes — you can style the chat widgets to match each client’s brand.
Plus, add "Powered by your agency".

What if I need a feature that’s not listed?

Just ask. We’re constantly adding new capabilities.

Does it work on social media?

Yes — WhatsApp, Instagram, Facebook, and websites are all supported out of the box. With a simple click to connect.

Can I fully white-label Billy.Chat?

You can’t fully white-label the platform, but you can customize the chat widget to align with your clients' brand. 

I’m a freelancer — can I use Billy.Chat?

Yes, you can. Billy.Chat is designed for agencies, but if you manage clients as a freelancer, it works just as well. You can create and manage AI agents for each client from one dashboard.

How much does each message cost on Billy.Chat?

It depends on the AI model you choose — starting at just $0.002 per message.
We keep it simple and transparent so you always know what you’re paying.

See the full cost per message table here: Cost per Message

How fast can I get started?

You can activate your free trial and start adding clients today. No waiting, no setup calls.

What if someone asks something the bot doesn’t know?

The bot will either guide them to a human or log the question so you can update the answers later.

What happens if I go over my character limit?

You’ll get a heads‑up, and you can just buy more characters as needed. No surprises.

Can I cancel anytime?

Of course. You’re not locked into a contract. Cancel at any time via your dashboard or send us an email.

Still have questions? Just ask Billy.

Start a free trial

 

Get $15 free in credits

Credit card required, cancel any time.