Mailto links in the chat
Let your AI chatbot generate clickable email links with the right subject and message. Makes it easier for users to reach out via email.
Billy’s AI Agent can automatically generate clickable email links when suggesting users contact you. These mailto: links come prefilled with the correct address, subject, and even a message body if needed — so users don’t have to copy-paste anything.
It’s a small touch that saves time and removes friction.
Pre-filled email example
How It Works
When the AI Agent suggests sending an email, it will generate a link like this:
mailto:support@youragency.com?subject=I%20need%20help&body=Hi%20there%2C%20can%20you%20help%20me%20with...
Clicking the link opens the user’s default email app with:
- The right recipient
- A clear subject line
- An optional pre-filled message
This means fewer mistakes, faster replies, and smoother support.
How to enable it
Paste this in your AI Agent’s Base System Prompt:
## Email mailto links
– Always create a full mailto: link when suggesting the user to send an email.
– The link must include a clear subject and optional prefilled body fields for ease of use.
– Example format: mailto:info@billy.chat?subject=i%20need%20help
That’s it. The AI Agent will now automatically format email links in the chat.
Why it matters
- Creates clear, actionable next steps
- Reduces user effort and confusion
- Boosts the chance they actually follow through
The smoother the experience, the more likely users are to reach out — and the better your support feels.
If you have questions or run into issues, feel free to reach out to support — we’re happy to help.